Return & Exchange Policy
Last Updated: 7 October 2026
At R Crown Premium Kurtis, we want our customers to have a satisfactory shopping experience.
1. Return Period
Customers may request a return or exchange within 7 days from the date of delivery, subject to the conditions below.
2. Eligible Returns
A return or exchange may be considered when:
The wrong product was delivered
The product is damaged when received
The product has a manufacturing defect
The product received materially differs from the product ordered
All return requests are subject to verification.
3. Product Condition
For a return or exchange to be accepted, the product should generally be:
Unused
Unwashed
Unaltered
In its original condition
With original tags/labels, where applicable
With original packaging, where applicable
Products that show signs of use, washing, alteration, damage caused after delivery or missing tags may not be accepted.
4. Size-Related Exchanges
Size exchanges may be available subject to:
Product availability
Product being unused and in original condition
The request being made within the applicable return/exchange period
If the requested replacement size is unavailable, we may provide another eligible resolution depending on the circumstances.
5. Wrong or Damaged Product
If you receive an incorrect or visibly damaged product, contact us within 48 hours of delivery.
Please provide:
Order number
Photographs of the product
Photographs of packaging, where relevant
Description of the issue
This information may be required to verify the claim.
6. Non-Returnable Products
Unless otherwise specified, products may not be eligible for return if they are:
Used
Washed
Altered
Damaged after delivery
Missing original tags or packaging
Returned after the permitted return period
Certain promotional, clearance or specially marked products may have separate return conditions.
7. Return Shipping
Where a return is approved due to an incorrect, damaged or defective product supplied by us, return shipping arrangements may be provided according to the circumstances.
For other approved returns/exchanges, shipping costs may be applicable depending on the reason for the return.
8. Refund After Return
Once the returned product is received and inspected, we will determine whether it qualifies for a refund or exchange.
Approved refunds will be processed according to our Refund & Cancellation Policy.
9. How to Request a Return
Contact us through:
Phone: +91 97393 33768
Email: rcrownpremiumkurthis@gmail.com
Please mention your order number and reason for the return/exchange.
10. Contact
R Crown Premium Kurtis
DN-1088, 1st Cross Road,
E Block, Subramanyanagar 2nd Stage,
Rajajinagar, Bengaluru – 560010, Karnataka, India.
Phone: +91 97393 33768
Email: rcrownpremiumkurthis@gmail.com